Notifying the Public of Rights Under Title VI
Able ARTS Work operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Able ARTS Work.
For more information on Able ARTS Work's civil rights program, and the procedures to file a complaint, contact (562) 982-0247, or visit our administrative office at 3626 East Pacific Coast Hwy
Long Beach, CA 90804.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
If information is needed in another language, contact (562) 982-0247.
Able ARTS Work complaint process:
Is deliberative and consistent
Is prompt, fair and equitable in manner.
Recognizes the value of information provided by participants and the public.
Understands it will help us improve our operations and are ability to fulfill our mission and vision.
We do not accept complaints via mail or phone, only by email.
Able ARTS Work process for reviewing and responding to a complaint consists of the following steps:
1. Submit complaint by email: firstname.lastname@example.org
2. We will initially review the complaint within 30 days of its receipt. The complainant will be notified upon conclusion of this initial review. This notification will provide information on any next steps, if applicable.
2a. If Able ARTS Work determines a complaint warrants further consideration, the complaint, including related documentation as applicable, will be needed to be submitted for review.
2b. Able ARTS Work will review the information provided within 30 days of its receipt and make a decision regarding the complaint.
Note: Once a complainant has been notified as to the outcome of the initial review, Able ARTS Work will address the complaint from that point forward according to established policies and procedures as appropriate. Able ARTS Work is unable to provide further updates as to the status of a complaint. All correspondences will be done and completed by email.